Your rights
Feedback and complaints
We want to hear from you, whether something went well or not so well. Giving feedback or making a complaint will never affect the support you receive from us.
How to tell us
- Call or text us on 0410 979 989
- Tell your support worker, who will pass it on to us
- Ask a family member, friend, advocate or your support coordinator to contact us for you
You can stay anonymous if you prefer.
What happens next
- We acknowledge itWe let you know we have received your feedback.
- We look into itWe listen, find out what happened and keep you updated.
- We tell you the outcomeWhat we found and what we will do about it.
If you are not happy with our response
You can contact the NDIS Quality and Safeguards Commission on 1800 035 544 (free call from landlines) or at ndiscommission.gov.au.
Need help to speak up?
An independent disability advocate can help you. Find one through the Disability Advocacy Finder.