Privacy policy
Last updated October 2026. Advanced Service Care Pty Ltd handles personal information in line with the Privacy Act 1988 (Cth), the Australian Privacy Principles and our obligations as a registered NDIS provider.
What we collect
Only the information we need to provide safe, quality support. This can include your name, contact details, date of birth, NDIS number and plan details, health and support needs, emergency contacts, and the details of your plan manager or support coordinator.
How we collect it
Usually from you directly, by phone, text or in person. With your consent, we may also collect it from family, carers, your support coordinator, plan manager or health professionals.
How we use it
- To plan, deliver and review your supports
- To claim payment for services from the NDIS or your plan manager
- To keep you safe and meet our legal and NDIS obligations
- To contact you about your services
We do not sell your information, and we do not use it for marketing without your consent.
Who we share it with
Only people involved in your support, such as your support workers, plan manager or support coordinator, or where the law requires it, for example the NDIS Quality and Safeguards Commission.
How we keep it safe
We store records securely, limit who can see them and keep them only as long as the law requires.
Seeing or correcting your information
You can ask to see the information we hold about you, or ask us to correct it, at any time. Call or text 0410 979 989, or email info@advancedservicecare.com.au.
Privacy complaints
If you are worried about how we have handled your information, please tell us first using our feedback and complaints process. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner on 1300 363 992 or at oaic.gov.au.
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